August 09, 2023
We have reached a significant turning point. The reliance on conversational AI-powered chatbots by both customers and agents is set to increase significantly in the coming years. With continued use and investment, the technology will continue to improve and evolve.
According to Gartner, conversational AI is projected to experience a robust annual growth rate of nearly 22% until 2026. This growth is anticipated to lead to a substantial investment of $18.4 billion in the field. Additionally, a survey conducted by Accenture reveals that 56% of companies acknowledge that conversational AI is a driving force behind disruption in their respective industries.
These statistics highlight the growing recognition of conversational AI’s potential and its transformative impact on various sectors. As businesses continue to invest in and leverage this technology, we can anticipate even greater advancements and innovations in the field. Conversational AI is poised to shape the future of customer-agent interactions and redefine industry norms.
