In 2017, Artificial Intelligence (AI) emerged as one of the most hyped concepts, captivating the world with its accomplishments. The victory of a supercomputer against the Go world champion and the rise of intelligent assistants like Siri or Alexa, capable of providing sensible answers to spoken questions, showcased the immense potential of AI. The topic gained widespread attention, making headlines in business and general interest magazines. It appeared as if the technology had reached a level of maturity where it could not only replace human specialists but surpass them in technical performance.
However, experts acknowledge that AI is still in its early stages of development when it comes to practical applications in operational logistics. While it may have resembled a young child capable of basic distinctions, such as recognizing “mum” or “dad,” it has now evolved into a teenager capable of handling more complex tasks with proper instruction.
